KGN Holidays – Your Trusted Travel Partner
These terms apply to all holiday packages booked through KGN Holidays.
These rules apply to anyone who books a holiday package from KGN Holidays in Colombo, Sri Lanka. They explain what KGN Holidays will do, what the customer must do, and what happens if there are changes or problems.
By booking with us, you agree to these terms. Once a customer books a package, it is assumed they have read and accepted all these rules.
Every person who books any holiday package from KGN Holidays must follow these same rules. No one gets special rules unless written separately.
Once a customer books a package, it is assumed they have read and accepted all these rules, even if they did not read every line carefully.
KGN Holidays mainly sells complete holiday packages, not small individual services.
KGN Holidays can create custom trips based on what the customer wants like places, dates, activities, and budget.
KGN Holidays helps customers with advice, planning, and support before and during the trip.
We do not sell flights, visas, or hotels separately. They are included only as part of a full holiday package.
Customers will be told how much to pay, when to pay, and how to pay before confirming.
Sometimes you must pay everything at once; sometimes only part of it first.
If the customer does not pay on time, KGN Holidays can cancel the booking.
If a customer wants to change dates, hotels, or plans, it depends on whether suppliers (hotels, transport, guides) allow it.
If the customer cancels, they may have to pay a fee.
Some money paid cannot be returned, even if the trip is cancelled.
Customers must arrange and check all their own travel documents.
KGN Holidays can advise, but they are not responsible if documents are missing, expired, or rejected.
We promise to organize trips properly and professionally.
We use reliable hotels, drivers, guides, and service providers.
If there are problems like weather, strikes, political issues, or natural disasters, KGN Holidays is not responsible for losses caused by those events.
By booking, you accept all terms. When a customer books, they legally and morally agree to follow all these rules.
